Deliver Exceptional
Customer Experiences
Every Time
There’s a fact in contact centers many overlook. When agents feel empowered, customers feel valued.
Deliver an exceptional experience to your customers every time with Nekstum UAB. Get access to powerful call center features that increase efficiency and productivity.
With white-label hosted call center services from Nekstum UAB, channel partners have everything needed to quote, activate, bill and support their own branded CCaaS solutions.
Give Customers
Efficiency & Flexibility.
Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.
Custom display wallboards on your PC or on a TV monitor for the whole team to see. Track data sets that matter most to your team — whether it be charts, gauges, grids, notes, even IFrames. Share boards with an agent, a team, or the whole call center.
- Unlimited boards.
- Unlimited possibilities.
Empower Agents and Supervisors with
their own personalized user portals.
Imagine dashboards that speak your language…That’s what it’s like for aagents and supervisoers with Nekstum UAB.
At a glance, Supervisors can see how many agents are on a call, how many calls are waiting, and dynamically make changes based on current needs. Supervisors also have access to real-time insights and historical data.
Listening and whisper permissions make coaching agents a snap, with the ability to jump in and support your agent on a call as warranted.
Queue flexibility enables supervisors to strategize how to best utilize their agents. Set up queues based on availability, or take a tiered approach based on agent skill-level. SMS queueing allows your agents to support customers via text.
With Nekstum UAB in your corner, your agents and your customers thrive.
All the PBX features your customers want.
Web Meetings
Host reliable web meetings with voice or video conferencing through the same system you use to call or chat.
Web Phone
Work from anywhere using our web phone. Just open your preferred browser and connect your headset.
Team Chat
Chat with your co-workers in real-time to get updates fast through Nekstum UAB instant messaging.
Mobile App
Communicate with clients and colleagues on the go. With the Nekstum UAB mobile app, your “home office” is wherever you need it to be.
Business SMS
Send text messages to any mobile device right from our cloud-based platform, or through the mobile app.
Integrations
Integrates seamlessly with the software and tools you already use.
Additional Features
- Mobile Apps (iOS, Android)
- Windows Browser App
- Safari Browser App
- Real-time Analytics
- Call Quality Monitoring
- Multilevel Auto Attendance
- Skill-based Call Routing
- HD voice & HD video
- Professional installation
- HIPAA compliance BA agreement
- Screen Sharing
- API Access
- Voice Recognition IVRs
- Text to Speech Greeting Generators
Contact us for a Test Drive. Increase your profits. Enjoy your growth.
Need support? Have a question about our services? Helping people is our top priority.
